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RE: [Grateful Vibes #38] I'm Grateful to God for Unexpected Work
Very good post - now i find it interesting that I also worked at Gateway at a similar time at first doing phone support and then my last year doing email support. I would love to swap some stories with you sometime.
Ah, a fellow Gateway guy. Lots of fond memories with the company! Phone support must have been a lesson in patience. @ironshield
One time what sounded like an older customer called in and wanted to know why some software he had recenty purchased was not showing the corresponding icons for running the program. This was on Windows 3.11. Myself being a new tech, took 1/2 hour before I realized that because of the store's policy not to allow returns of opened software packages, he had not yet opened the package to put the disk in his computer. I spent another half hour trying to explain that no icons would show up until he had opened the package and inserted the floppy disk. He eventually hung up on me because he thought I was trying to scam him.
I read this ... and started laughing so hard I had to read it to my husband -- as best I could. Customer Service requires a special kind of saint. The people there -- especially the good ones -- aren't paid nearly enough!!