I get the concept of smurf for some, like me who played a lot of different roles but I excel at DPS. But when I play DPS people see that I have playtime with tanks and healers and refuses to play a supportive role since it seems I have more experience with it. I mean I'm an ok healer and I hate being tank. So in that regard I kinda want to buy a smurf to make it a DPS account.
But again this just makes me part of the problem. I think they need a "role check" or something for when you queue to solve this issue. That way everyone joins and pick their respected roles.