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RE: Could I Have Received a Better Perk for this Minor Inconvenience at My Hotel?
That's the general rule for anyone who works in hospitality. The culture really is a respect based culture and so long as you respect someone who works in hospitality as a person they will give you the world. It is good to see that they hooked you up with a late check out. Glad your family had a good time regardless since most people get pretty mad when their rooms are not ready on time.