The response we've been waiting for is finally here!

A couple of days ago, I wrote JBL a ridiculous email (see it here), detailing the recent mishap with my new speaker that left it unresponsive and my heart shattered like the pieces inside Jay Bee Elle.

After performing a ceremony for it, letting my heart and creativity flow free on the contact form, I ended up with something I was obligated to send into them, my heart demanded it. After rereading the text, I thought it deserved to be seen and so I shared it here with you, for you all seem to be amused often by my painful antics ;)

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Well, I just received a response from Harmon that didn't satisfy my thirst to find a way to revive Jay. I'm positive it was an AI, automated reply because no way would any real human be able to read my first email and reply so professionally, unattached to my damn tragedy.

Or if Kate (the representative signed at the bottom of the reply) is a human, she lost her sense of humor and I am on a mission to help her get it back.

Being the rebellious free spirit I am, I decided to kick things up a notch and see if we can't get Kate to crack a smile. In the case that Kate is by my suspicion, in fact a bot... I hope this follow up email gets forwarded to someone who is prepared to have an ongoing dialogue about my incapacitated speaker until they give me a way to revive it.

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Here's their response:

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Thank you for contacting Harman. I understand that you have a concern with your JBL Charge 3. I am glad to assist you. Have you tried to do a reset? If not, please try to reset the speakers.
To reset:
Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset

For further assistance, kindly reply to this email.

Sincerely,

Kate
Customer Support
Harman Lifestyle Division

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Never one to turn away from something I've started, I welcomed the invitation to 'reply to this email' for further assistance and summoned my innermost creativity, normally reserved for telling you wild adventures of my travel gone wrong escapades.

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Here's my response:

Good morning Kate,

Thank you for responding to my grievance... It's been a hard couple of months with poor Jay Bee Elle in a comma. At first, I was there by Jay Bee Elle's side, every day, poking the play button, wondering if it would wake up suddenly and come back to me but over time, my heart got discouraged as there was no change and I kind of semi-accepted the loss. However my days weren't as bright and my life felt like something was missing so that's when I decided to seek out your help.

I was hoping I would get through to a specialist (human) for Poor Jay Bee Elle's sake, though it seems to me that I have received an automated response, worsening my feelings of disappointment as though I have let it down once more.

Our technologically advanced world is not very kind to love, is it? I feel like the main character in "Her" the movie... have you seen it? He falls in love with technology so advanced it seems human.

I know my speaker doesn't speak in the traditional way. We can't have conversations but it sure knows its way to my heart. I tried everything the movies suggest. Kissing it doesn't work. Waiting until midnight, holding it under the moonlight didn't work either. I tried the reset you mentioned but it's still choking out a wheezy cough right from start up.

If I turn it on, it gets angry! It makes this "don't touch me!" noise! It's like the life has been sucked right out of it, with only a small fall. That's just no way to live!

It can't be true! It can't be so! Please don't tell me it's Jay Bee Elle's time to go!

Is there any other opportunity to save my love? I'm willing to break out some screwdrivers and dig into it if I need to. I can perform an operation if it means saving my love from an untimely death but I warn, I am no trained professional. I don't want this to turn into Romeo and Juliette (you know how that ends, right?... Not good...)

Waiting with bated breath for your surgical instructions!

Thank you,

Sincerely,

Jay Bee Elle's obsessed lover

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What's your response?

I have never been a cookie cutter kind of person as I am sure you can tell, I like to make my own lines and live outside of the box. I love to play and find fun and love in all that I do. I am taking requests right now if anyone needs a company contacted, I will do it for you ;) Haha <3

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Hi, I'm @heart-to-heart and I let my heart do all the talking!
I never know what it's going to say or what will come out on my keyboard as my fingers dance their way across my keys but it's all to spread love, inspiration, smiles and fun to your world! If I've been successful, come along with me into my world. I write wild real-life stories that you won't believe until you read and even then you might second guess it! I create healthy vegan/plant-based delicacies, and share random things that inspire me and make me happy in an effort to spread happiness with you! Hope this sounds like your kind of thing!

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Sending you love today and everyday!
Please pray for my speaker... 💜🙏
XO,