I've worked customer service and I've had more of these types of customers than I can count. This kind of treatment of people in the customer service and retail industries is actually pretty normal. It happens on an almost daily basis. I know people don't deserve to be treated like this, but, unfortunately, they ARE treated like this. And it's not fair.

I think my worst one is being called every name in the book, screamed at so loud that all the other customer service reps could hear it all the way down the hall, threatened, and, basically, treated like sh.. for over an hour, all because a pager the person bought, that I was trying to activate for them at their request, didn't have the features the thought it would have. And when I tried to explain the features that her pager had, and didn't have, she went ballistic. Screaming further when I was trying to point out the instruction manual, which I had right in front of me, showing the same information I was telling her. It was quite.. interesting.