Perpustakaan Unsyiah melakukan Benchmarking ke Perpustakaan Universitas Telkom bandung

in #esteem6 years ago

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Hari ini tanggal 28 Februari 2019, 3 staf Perpustakaan Unsyiah adakan benchmarking ke Universitas Telkom Bandung, tepatnya Direktorat SisFo (seperti UPT TIK) dan Perpustakaannya. Universitas Telkom dalam 5 tahun terakhir berkembang pesat progressif dengan dukungan layanan teknologi informasi. Fokus kunjungan kami mempelajari implementasi manajemen layanan berbasis teknologi informasi (ISO 20000). Mereka satu-satunya lembaga pendidikan di Indonesia yg tersertifikasi ISO 20000 saat ini.

Dalam benchmarking kali ada beberapa point yang kami dapat, yaitu:

  1. Manajemen layanan TI (Teknologi informasi) mereka sangat baik sekali. Hampir semua layanan sudah diikat dengan SLA yang terukur.
  2. Insiden dan request pada layanan TI sudah ditangani dengan software ITSM dan berjalan baik
  3. Pemisahan environment.

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