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RE: [Psytrance] Nicky Havey - How It Used To Be | Entry For The Blockchain Music Contest
Howdy again sir nickyhavey! Well that's the best way to do it. It's a little scary to have someone take over your computer but it's the most efficient way also. What do you do when you aren't helping people with issues ..or is that what you do all day?
Yea but it makes sense if we can't get an engineer out and it saves money and time if you can just quickly hop on and solve the problem! My job is to help customers on a specific product line, I do a bit of admin as well at the moment but I don't know too much about the machines, just the absolute basics, which sometimes is good enough!
Ok sir nickyhavey mr. Clueless, and what if you can't figure it out, then you guys actually have to send out a technician? How much does that cost the customer, or does it?
Well we forward it to the guys who have extensive knowledge on the product to see if they can provide some remote support but if not then it would require a visit. If they have a service contract there will be no extra cost (as long as the breakdown is covered) but if not then they will be charged.
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Very interesting sir nickyhavey....I don't think anyone does that kind of service calls over here for such a thing. It's a software download? What kind of program is it?
I think anyone can use the Team Viewer software and access another computer that has Team Viewer. You just need an access code given by the PC you need to get into.
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Ok sir nickyhavey but what is the product that you sell at your company? Or do you? I forgot what kind of
nonsenseproduct or service you sell. You must have told me back when I was drinking. lol.The systems we manufacture analyse all kinds of things from blood tests to water treatment to pharmaceuticals, food and drink. I hope you're sober so you can understand that basic sentence lol
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what the??? No wonder I couldn't remember! That's WAY above my comprehension and pay grade. lol.