I have not seen any evidence of a scam. A company changing their policy isn't considered a scam when they have to give you fair warning in a written email. Scammers don't respond to support emails and ask for customer surveys on performance. I personally sent BTC from my wallet and didn't account for the transfer fees so the amounts didn't match so it was in limbo for a few weeks but the staff corrected the issue manually. Again, not the MO of a scammer. This post is clickbait at best.