Well... I asked them for Level two verification over two weeks ago and nothing yet. There is a heavy load of new users it seems and their support sucks. On the other hand there is the volume and their interface which is great. Sometimes they get a DDoS attack which can benefit you if you put low buying orders. Everyone starts to panic then. It can be funny to watch the trollbox :) So, mixed bag. Divide some money on other exchanges t be safe. How very rich people deal with 2k$ withdraw daily I can only guess...