Of course the thug did it. This is the behavior of someone who wants to make it patently obvious that refusing to follow orders, lawful or no, will be much more inconvenient than simply saying yes. This will get thrown out, and the woman will settle, but it'll cost so much in the form of lost hours, and emotional distress, that others may think twice before refusing state gangsters. She's an example now. Exactly how he wants it.