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RE: Repair Diaries #1 HOW TO KNOW A LAPTOP IS BEYOND REPAIR: Qosimo x775 (REAL COMPUTER SECRETS PLUS A SECRET FEATURE ON STEEMIT YOU CAN TRY NOW)
He only need 12 words backup phrase to restore his wallet on another device if the wallet is 100% on-device type, see https://steemit.com/bitcoin/@ryoplasmic/the-misinformed-btc-wallet-issue-plus-wallet-compatibility-on-ios
Those online wallet he just don't need these recovery at all - just the login pass will do.
There are complicate ways to rebuilt his windows if he pays, but I think you can simply get his 12 words phrase and recover the wallet on his phone will do.
He doesn't have an online wallet unfortunately. It is one of those cases where his coins are on the drive and nowhere else.
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please do not spam me. Thank you!
You need this https://www.acronis.com/en-us/personal/true-image-features/
I am not sure if this work on just HDD * for win10. My experience on 1000+ PC is you can clone his HDD to an image, then you can use the Universal Restore feature to a new machine - including Virtual Machine which is a windows on windows solution, all you need is enough ram. I am not sure how far the trial version goes, I primarily means the purchase version.
When it is about BTC, the software cost is nothing, assuming that you let him know he have to pay upfront no matter if it is successful. Your PC should also have enough **Spare/free ram, Win7 min 1GB for virtual machine/pc, win10 need 2GB; CPU better be Core i3
If you need further help, let me know.