It started out as an automated system, but I think after the first couple of exchanges it switched to the "guy" named Anthony. For all I know it could have still been some form of AI... The reply to Go Wildcats was "That's the right attitude!!" which again is benign enough that it could totally have been AI. I am the same as you. If I have to call in, I either hit the '0' button repeatedly or say operator over and over so I can finally talk to a person. I had to do this just the other day in fact.