For now, the community relies on a network of volunteers that hang out on these forums:

This is where all the experts hang out.
https://web.telegram.org/#/im?p=@bitshares_official
They love to help people. Try asking your questions there.
► BitShares on Telegram: http://smarturl.it/btsdiscord
► BitSharestalk Forum: https://bitsharestalk.org/
https://web.telegram.org/#/im?p=@btsWalletHelp. - Wallet and Password help. t.me/btsWalletHelp