Yeah, the customer support was pretty shitty at Poloniex and a lot of people struggled when it comes to sending Steem and SBD.
Hopefully this changes and we will see better customer support in the long run.
Obviously, if this is driving Steem's price down, it can be a good opportunity to get in at lower prices, like a discount!
Oh this would be so great if they would make it easy to exchange your crypto's to FIAT! So many people actually struggle with this part...