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RE: ShapeShift.io - Why Are Transactions Taking So Long?
I would not agreed that the service is free or even any service that market itself as being free. There must be some financial incentive somewhere for someone to setup these "free" of services.
They have had to invest in the IT infrastructure to setup the service and it will not have been done at the goodness of their hearts. It takes money and know-how to make money.
@marcusxman you are correct there is a fee that they take on the backend so I stand corrected as nothing is free. It is just that there is not a fee to join their platform. They aren't really any different from exchange except that you do not have to login to use their platform as it is 100% open to any and everyone.