RE: VISA Cancels ALL Bitcoin Debit/Prepaid Cards (Bitwala, Tenx, Wirex...)
Hi all, Wirex community manager here.
We do give our sincerest apologies for those affected. The ban took pretty much the whole market by suprise. We are working as hard as possible to get our new cards out.
A quick update on the card situation:
- Current cards cancelled.
- Money safe.
- Refunds will be issued.
- New Contactless debit cards will be issued for free.
Yesterday,one of our partners who provides the entire Crypto Industry with VISA prepaid debit cards, received direction from VISA to immediately close all accounts.
Unfortunately, we were given little notice by the supplier to prepare for this change.
We’d like to assure you that all your funds are safe and that they will be moved from your blocked VISA cards to your Wirex accounts ASAP. Additional information in regards to the refund procedure will be emailed to all our users within the next few days.
What we are doing about it
We have been working with a new card issuer for the last couple of months and are very close to being able to release our new cards. As part of this changeover, our new card issuer will provide free replacements to all users who already have cards.
You’ll still be able to buy bitcoin using your local bank card and we will be increasing daily limits until we release new cards.
Register for the live webinar for a full update:
https://events.genndi.com/register/169105139238466377/d2675c1372
Thank you for chiming in, but I do have a question.
Was this really unexpected? It seems like everyone was preparing in some way for a switch.
exactly what I thought too...I doubt you will have a reply ...
I completely understand your concern here. Let me clear a few things up.
We were preparing a switch to be able to provide for customers outside of Europe, as our old provider only served the EU.
So yes, what happened was totally unexpected, unfortunately, and so we had little to no time to prepare.
We do expect to have a solution in the very near future, and again we apologize for any inconvenience caused to anyone in the community. Any cards ordered after the 1st of December will be refunded.