Dear marc99,

Please accept our apologies for all the inconveniences the issue might have caused you.

We are very sorry to hear you had a negative experience while using our platform, as we understand and indeed share your concern on this matter. And we take every comment and feedback very seriously as we are doing our best in order to improve our service.

Kindly let us know if you need assistance with any issues and provide your user ID. We would be happy to help you.