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RE: "Pride Will Have A Fall" - About The Risk Of Resting On One's Laurels And The Importance Of Accountability In Business

Thank you very much for the insight, @wolfje. I think the hotel - where a good working service is one of the key assets - is a great example in that context. Working with customers always means to both have a thick skin and an incredibly kind attitude. It's there were you actually learn how to be 100% self-critical and humble.

Companies have to do this on all levels in their organisation and the same goes for steem(it). If you stagnate or stop listening to the people (...), 1 business stagnates (...) or declines.

Agreed. It's key to realize how important accountability is as long as you have the chance to demonstrate it. Customers and users are merciless - not because they're complicated characters, but because they know that their time is extraordinarily valuable. So if they can't spend it wisely at one place, they move on to another one.

Again, thanks for the great adding. I'm glad you stopped by :-)
Have a nice weekend!

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Especially in the digital world we live in ... customers give their feedback left, right and center, so potentially millions of people see/read it!

You have a great weekend as well!

That's true! It's almost impossible to hide a thing. This is quite challenging for the one that offers, but also extraordinarily benefitial to the one that purchases :-)

I had a very nice weekend, thanks!!

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