I think that bearded gentleman is a very preventable person and that because of all that he has done different things to be prepared. Helper on the other hand is not a robot either she slapped you inadvertently with all those words that she told you and she is right to bother you since you treat her as if she were a simple robot and she has shown you with facts that it is not like that, You must change the way you treat it and take it more into account.