I just got to about two minutes of the video but I think I can see where it is going. Now let me tell you something, I was a shortwave listener during the seventies up until the mid 2000's when basically the internet killed this communication method. And I will tell you something during all those years the BBC was the most respected voice on the airwaves, it gave a view to both sides of the question and was a welcome respite from the other stations who were either completely pro Washington or completely pro Moscow.
Here I see the problem for the first two minutes is a kid who this person doesn't like but he gives some numbers which to me make it seem a lot of people do like her, so why shouldn't she be given air time? I bet if it was someone he liked he would be OK with it. In order for the BBC to be neutral it has to give both sides of the story, I think they still do.