Real-life experience of USB Network Gate from the client

Here is a small interview with Aaron Rodgers, a representative of MyNYWay LLC, he tells how USB Network Gate helped resolve their connectivity issues and has become a crucial part of his day-to-day operations.

Industry: Equipment Wholesale

Q: Were you facing any issues that this type of software could resolve?

Aaron: Yes. We have a terminal services environment and need to be able to use a USB barcode scanner with a remote computer. The remote machine is running an application that processes the data generated by the scanner. We had no problem running this setup on a single machine, but when the TS server was involved we could not access the scanner remotely.

Q: Can you please tell us how you are using the software today?

Aaron: We resolved the solution of remotely accessing our barcode scanner with USB Network Gate. The software was installed on a local computer that is physically connected to the barcode scanner. USB Network Gate was also installed on a remote server through RDP. After using the user-interface to share the scanner it was immediately available for use on the remote computer. Problem solved!

Q: What benefits have you seen from using Eltima’s software solution?

Aaron: I have been extremely pleased with the results of using the software as well as the stellar technical support that the company provides. USB Network Gate supplied a simple and elegant solution that allows us to fully use the barcode scanner with our applications running on a remote machine.