The reply from Virgin

in travel •  3 years ago

Dear Johanna

Thank you for your email to Richard Branson.

Although he is unable to respond personally to everyone that writes to him, Richard is by no means complacent when something like this is brought to his attention. He’s asked me to make sure that your concerns are being fully investigated by the right people.

I’m so sorry that some of your luggage has gone missing. I can appreciate how upsetting this must be, especially in view of all the contents.

I understand our baggage team are doing all possible to trace the luggage and I have asked one of the supervisors to personally oversee this.

Please be assured they will be in contact as soon as they have any information.

Thank you for your patience while this is being looked into.

Kind regards


Julie King
Executive Assistant to Richard Branson
Virgin Atlantic Airways Ltd
The Office (GSW), Manor Royal, Crawley, RH10 9NU, UK
Tel: + 44 (0) 844 579 0022 - Ext: 33422
Fax: + 44 (0) 844 209 8744
Please note I am only in office Monday to Thursday

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LOL , i hate this responses
they are not going to do anything


Maybe you didn't read my first post. I got it back the next day hand delivered to my door after they told me I was out of luck. This was written two years ago.