Funny experience. After the terrorist attacks on 9/11 customs at every major international airport has really increased. I do understand the reason, but what I on't understand is why officers aren't trained better to communicate with people in a more efficient way. Usually I have a customs agent with a frown and bad attitude, which causes me to have a from and bad attitude in response haha.

It's definitely not an easy job dealing with people coming and going all day but a smile goes a long way. Great post, followed.