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RE: My Ridiculous Experience with Air Asia | One Stupid Step, Paid Amount Fully Forfeited
It's near unethical what they're doing.. At least now we all learned to consult the airline directly through their support channel.
Yea service providers and consumers have different stands. Anything better asks for customer supports' assistance.. so if information not provided enough could be their problem, but if you go through mobile App/website, everything in T&C box you ticked will be their powerful points.
Never trust anyone anything. And always use social media where available.