Telephony in the cloud, what is it and what are its benefits?
For companies, communication with their audiences is vital. From the one they maintain with employees, to the one that involves their clients. In recent years, communication through social networks and emails has increased its reach. However, telephone service has not been able to be replaced.
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This is because people also need to feel the presence of human contact. This is especially important for companies, because it implies a direct connection between the client and the company.
There are different types of telephony services. Apart from traditional services, there is also the option of having telephony in the cloud. NFON, company that offers this type of service, explains that it is a virtual switchboard. By not being located in physical facilities, as is done with traditional services, customers can enter and use their line from anywhere and using any technology provided they have access to the internet.
Benefits of cloud telephony
- Does not require the installation of any equipment
Traditional telephony requires the installation of a physical switchboard. However, cloud telephony does not imply any kind of software, hardware or equipment that works with cables, except the desktop phone that is self-provisioning, like NFON.
The system can work simply by entering it through a web browser, smartphone app or through a desktop phone, so, after acquiring the service, is activated almost immediately without interrupting the work Employees' daily
- Cost reduction
There are several modalities. But the cloud phone service offered by NFON does not imply long-term contracts that force the payment of an established monthly or annual amount. On the contrary, it offers the option of making the payment on a monthly basis based on the use of the service.
This greatly reduces costs, especially when they are companies that need flexibility in business life. This flexibility in payments represents an advantage for many companies.
- High quality calls from anywhere
Many operators have problems in receiving sound. However, telephony in the cloud allows the voice to be heard with high quality no matter where the user is.
When operating through the Internet, it is reliable and available from anywhere in the world while the user has access to a connection. It is especially beneficial for companies that have several locations, or offices in different countries.
Gartner, a research firm, predicts that this market will exceed $ 13,250 million by 2019 and adds that the trend in the business sector motivates the implementation of telephony in the cloud. Companies look for services whose scope goes beyond what is offered by traditional systems. In the case of telephony, this method is very beneficial for companies