I couldn't agree more @eriluks on buying your phones online and just inserting a SIM card from the carrier. It's such a better value to not be under any agreement and simply own your own device. Especially considering the customer service often provided at carrier locations can be extremely lacking.
I'd recommend converting your SBD to BTC and use Purse.io to buy a new device from Amazon. You can usually get 20-30% off products by spending BTC there. https://purse.io/?_r=D_X7Rr
Oh wow thats an awesome link!!!! Thank you for letting me know :O
Yeah after my experience I'm just done with buying phones in stores, the frustration and lack of help just literally turned me away from them.