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RE: Is The Customer ALWAYS Right? - True Tales from the Trenches, #1
That was indeed a great answer :) It just shows that if you treat people with respect, they are disarmed and (most of the time) respect is returned. Reminds me my time in customer service for a "fruit based logo company" where the bad tempered requests and emails were flowing all day haha
Thank you so much, friend @herverisson, for your encouraging comments. Also for sharing a bit of your experience. ;)