FBI Negotiation Secrets From Former Hostage Negotiator Chris Voss ( Useful for work environment and angry partner environment)

• How To Negotiate --

The show is kicked off with Chris explaining that there is a balance between the negotiators conscious and subconscious efforts to influence the other party.

"We know that our brain only has the capacity to make so many decisions on a given day" - Chris Voss

Chris then shares the importance of understanding the beliefs that the other person holds so you can structure your negotiation in a way that ticks their boxes.

"You want to take a step back to start with and give the other side room to talk" - Chris Voss

The show is wrapped up with Chris describing the 'guided discovery' process and why going for a no might actually be the best thing to do in a negotiation.