We apologize for the bad experience, please try the below steps if you face any issue.
- Log in to steemitwallet.com with your active private key, do not use any auth tool(for example: Steem Keychain).
- Log in to steemitwallet.com with a different browser, like firefox, edge, Opera, etc.
- Refresh the page and try again.
If all these steps do not work, please don’t worry, the new version will be online soon and fix related issues. All your TRX can be claimed after the new version online.