Updates On SteemExchanger Web site Developments: Africa's First Exchange Platform For Buying And Selling Steem/SBD
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In a short while we have made notable updates from our last post, some can be seen while others are from the backend. So I want to give a quick run down of some of the improvements we’ve been making related to our web service. The steemexchanger is concerned about its users satisfaction so it will continue to improve in its updates to adequately satisfy its users.
Phone number requirement update
The introduction of text box for mobile phone number during registration. Every user upon registration have to provide their phone numbers when registering on the steemexchanger website. This was recently added to enable a representative communicate with you upon registration. We want our users to feel comfortable while carrying out their exchange. A representative will communicate with you after registration to inquire if you are having any difficulties using the platform, your user experience on the platform and feedback.
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Airtime top up using Steem/SBD
The goal of steemexchanger is to ensure that the steemit tokens are incorporated into the everyday life and transactions of every African. It brings the steem blockchain to the doorsteps of every African.
The airtime top up is just one of the steps in that direction. There are various network providers in Nigeria been the pioneer country of Steemexchanger. With the use of steemexchanger users can now top up or recharge their mobile phone network.
The four giant network providers which are:
- MTN
- GLOBALCOM
- AIRTEL
- 9MOBILE
These network providers users can now top up their mobile network using steemexchanger.ng
Here is how they can do that on the platform:-
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Refund of Steem/SBD sent without memo
If we recieve any Steem/SBD from a user without memo, our support service is readily available to detect such user and make refund to the user account even before the user creates a ticket. Subsequently we will integrate an automatic system of refunds.
Rapid response by support personnel
Our support personnel are on standby to readily provide the adequate assistance required by users to ensure a stressfree exchange. We’ve made many improvements to the internal information provided to our support personnel to allow them respond to support requests more quickly.
Please i mistaken sent 1.9steem instead of sbd and didn't reflect in my steemexchanger acct.
Plz refund.
Help him out @steemexchanger.
We have refunded 1.9steem sent to us. We are currently still integrating trading on Steem and will deploy the feature soon.
Seen.
Thanks
Consider Adding a support page and the password recovery is broken, seems like there's a "route" issue or your scaffolding configurations are wrong
Congratulations all the same @doctorvee
Nigerian Steem WitnessWe currently have a support system which includes a support page, but we will ensure to make it more obvious to our users when they are on the platform.
Also, concerning the broken link, we have discovered it and we are taking steps to fix it. Thank you.
i didnt include memo when sending to you please can it be return to me
We have refunded the exact amount of SBD you sent us. Thank you.
Thank you
please upgrade not for us to use memo maybe with steem connect thank you
We will look into this. Thank you for the suggestion.
Nice work guys. Really proud of y'all. 👏.
I would have sent this as a "ticket" but unfortunately, I couldn't find the support feature to use.
While what you guys are doing is impressive and for our convenience which we appreciate, of course, you're making your own profits from the business too, I however find it deceptive (I don't want to use the word fraudulent - I mean no harm nor insult) that it was not included in any part of your numerous posts that the highest amount one can withdraw in Naira is N50,000. This means, for one who has say Ń 200000, he has to withdraw four times of which you charge N50 on each transaction.
Well, you're doing your business and we wouldn't expect that you don't make profit or benefit from it but courtesy and business ethics require that you make users and impending users aware of "all house rules" cos keeping this away from users, to me is unethical and dubious.
Perhaps, there still a chance for you to right the wrong, by telling users that there's a maximum amount they can withdraw for one transaction, except you feel it's no wrong which I believe wouldn't speak well of the integrity of the brand you're building. Let everyone be aware of "everything" that it entails so we know what we're putting ourselves into. No hidden details. This is very essential if you want to continue to gain relevance.
You might feel you're receiving unanticipated growth and recognition and feel its unnecessary to respond to me or do the right thing but, I'm sure you know what comes before the fall of a man...
And I must confess, I got my credit alert in lesser minutes than I took to type this comment. It was like magic. 👊 👊 👊
God Bless you, God bless Naija.