Sadly my account was hacked and they froze it to keep my funds safe. The hacker set up 2 factor which i didn't have on my account so now i can't access even if i wanted too. It has been 3 weeks not a word from poloniex support and i have over 600$ in my account just sitting there. Wonder if i will ever get it back. A friend of mine said it took them a month to respond to him.
Last week i tried to check my account using Wi-Fi and it was blocked .i open a support ticket since saturday but no respond.But i will not be expecting too soon, so many people waiting for months for their ticket with no respond.Hope they respond soon enough