here is what it says on their site for customer support !

💰 Important Information Regarding Account Verifications

We are currently experiencing a larger than usual volume of verification requests and are working through them as quickly as possible. If you are currently waiting for your account to be verified, we apologize for the delay.
To help mitigate further delays, please avoid contacting our customer support regarding your verification status.
In the meantime, please consider Bank Draft or Money Order funding options as verification is not required. You may also advance to Equifax instant online verification for additional access to Interac Online and Bank Wire funding options.