Did steem stopped creating new accounts?

I was told by my friend yesterday that he's not getting response from steemit and it is about 8 to 10 days since he's asked for new account. In my case to days in 9th day as well and I got no response either, neither from steemit new account application nor from support to solve it.
I have no idea about steemit policy.
If this is the case with anyone's of you, feel free to post here in comments. And lets find out what's happening behind the screen.