I paid for the hotel room and the hotel

in review0808 •  19 days ago 

I paid for the hotel room and the hotel

Summary: Waiting for double payments (at relay sites and hotels)

  • I've been using Hotel.com customer service twice.

-Hotels.com booking and advance payment

In early July, Hotels.com made a prepayment for a hotel in Bangkok.

Booking.com used in the meantime, I only made a reservation and payment always went to the local hotel, Hotels.com
I think it's convenient to pay in advance, and I don't have to pay for it
The ticket / accommodation fee / currency exchange rate can be divided out, so I paid for it.

-Pay deposit after arrival

When you arrive at the hotel, you will be asked to check in with your Hotels.com booking confirmation.
I gave the card that I should hang THB 1.20,000 baht with deposit.

At that time, I was asked to pay for my stay. Why did I need a card?
The hotel said that this was a deposit, not a accommodation, so I didn't have to worry.

-Give me a checkout, invoice and card receipt?

Did you use the minibar to check out at the reception? Will you pay with a deposit card? Lagie
Yes, you can use that card, but I told you that I didn't use the mini bar and I got an invoice.

The invoice says that the total cost is about 400,000 won because tax is added to the accommodation fee.
I only knew this invoice gave me details and confirmation from the hotel.
I didn't think that the card receipt, which was at the corner of the invoice, was paid again.

-The hotel stayed right.

When I returned home and looked at the card receipt, I entered the card company homepage
There was one payment made at Bangkok Hotel. Significantly different payment amount than deposit amount
If you look at the receipt I received with your invoice, the amount of accommodation was correct.

As soon as I confirmed the payment, I contacted both Hotels.com and Bangkok Hotel.

Hotels.com phoned customer service and Bangkok Hotels emailed and asked.
In both cases, I received a reply to let me know if it was a duplicate payment.

  • By the way, when I made a reservation on the site, it was 350,000 won, but the amount paid at the hotel was 400,000 won,
    The difference in price is quite reasonable, so I have been contacted to cancel the payment made at the hotel (400,000 won).
Authors get paid when people like you upvote their post.
If you enjoyed what you read here, create your account today and start earning FREE STEEM!