Hahaha. It would be even funnier if it were so painfully expensive. I can see what you are saying and i think they know they are hated by that secrecy with which they have embedded their products. I guess they targeted an audience that would be willing to spend a lot of money on product that may rather be replaced (bought new) than repaired or upgraded.
It is frustrating. I remember people telling me in 2003 that once you went mac you'd never go back (to PC or whatever competition was out there). i think that like you, many people are looking for less expensive and less frustrating option, which honestly may do the work equally effectively.