Control your reaction..

I spent a flight back to India next to someone's screaming baby.

Two years ago this would have been a major disaster for me. But then I discovered 2 truths:

1. It is not the crying baby, it is my reaction that is the problem.

2. My reaction is caused by my inability to help a child in distress.

Now I feel nothing but empathy and compassion for screaming babies and their parents.

But then, most things that bug us are simply our own reactions, often caused by our good nature.

So when an employee makes a mistake

1. control your reaction

2. your reaction deep down is probably the feeling of guilt that you did not set the employee up for success by better instruction, training, procedure, etc

Reaction is good for catching a ball.
People need not your reaction but compassion.
Do you agree ?