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I think it's hard to tell...I didn't use the poloniex but my friend did. He transferred the steem to poloniex and like your case, disabled, for a week till now. I wonder if he can get those back as no response from poloniex till now...

Once deposits are renabled it should appear in your balance. if not contact poloniex support

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They can not return the money like a bank do when a transfer fail ?

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I hope so, it's a big exchange, but they should at least send an email to explain the situation, also I logged in on the customer service platform and they never sent the activation email, what a mess.