Restoring Trust: Our Path to Recovery
From its inception, Coinplex has been a pioneering force at the intersection of quantitative trading and cutting-edge technology. We recognized the transformative potential of artificial intelligence long before it became a mainstream trend, and we were the first to successfully merge these advanced algorithms with the complex world of financial markets through our proprietary software.
We not only envisioned this future but acted with decisive speed, transforming a once-distant fantasy into a tangible, market-leading reality. Over the past seven years, this commitment to foresight and execution has allowed us to carve out a distinctive and respected niche, solidifying our reputation as the foremost authority in Artificial Intelligence-driven trading.
This leadership is rooted in a fundamental and unwavering principle: that true innovation is never a subject for negotiation. We refuse to compromise on research, cut corners on development, or shy away from ambitious ideas. Instead, we cultivate a culture of relentless exploration and engineering excellence, constantly pushing the boundaries of what is possible. It is this disciplined dedication to being—and staying—at the absolute forefront of technology that continues to define our mission and drive our success.
WHAT WENT WRONG..
In August 2025, we identified a critical security breach stemming from a previously undetected vulnerability within our system's code. This flaw was exploited by a malicious actor who gained unrestricted access to our internal infrastructure, we know for a fact that there is insider help involved and we have identified the individuals involved and they would be facing the full wrath of the law.
Despite our multi-layered security safeguards, the attack was not intercepted in time. By the moment of our detection, the incident had already resulted in the catastrophic loss of over 98% of all user funds held across both our hot and cold wallets, which were transferred to an external wallet under the exploiter’s control.
Immediately upon discovering the breach, we initiated comprehensive damage control protocols. As part of our response, we executed a significant and audacious strategic move: to migrate all our users away from the compromised architecture entirely. This involved transitioning them from the affected servers and website to a completely new, secure ecosystem.
ACTIONS WE HAVE TAKEN
Reported to Authorities: Upon detecting suspicious activity, we immediately notified the relevant authorities. We also proactively contacted major exchanges, including Binance and MEXC, to flag the stolen funds and prevent them from being laundered. This decisive action proved to be a highly strategic move that ultimately became the catalyst for successful negotiations with the exploiter.
Negotiated with the Hacker: Following the heist, we contacted the individual and offered a significant bug bounty for the return of all user funds. Because our previous actions had successfully frozen the funds on the exchanges, the hacker was unable to launder them. This leverage was critical, and they eventually agreed to our terms. On the 31st of August 2025, funds were safely returned, minus the agreed-upon bug bounty which totals just about 0.5% of the stolen funds.
Migrated Users to a Secure Platform: We initiated a rebrand to migrate all users away from the compromised servers. In hindsight, we recognize that our communication during this migration could have been better. Our priority at the time was to secure user accounts without causing undue alarm or creating false hope, as the recovery of funds was still uncertain.
Refunding Affected Users Guided by our core principles of transparency and fairness, we are refunding the capital lost by all affected users. This is being processed through our dedicated User Compensation Program.
Please note: this program covers your original invested capital only; this means that this program is designed to refund your lost capital and all accrued earnings and incentives from the platform are not eligible for refund.
WHAT YOU SHOULD EXPECT
We want to assure all our investors that we have implemented robust, enhanced security measures to prevent any recurrence of past events. Our verification and withdrawal processes are now fully automated, with stringent, mandatory steps required to confirm user identity before any withdrawal can be authorized.
Reaching this point has been our primary focus since the incident. This milestone is the culmination of our extensive efforts behind the scenes to restore security and trust. Please monitor our official Telegram announcement channel in the coming days for detailed instructions on the fund recovery process.
We are profoundly grateful for your patience and steadfast faith throughout this time.
To stay updated on all future announcements, we invite you to connect with us directly in our Telegram group.
TELEGRAM: https://t.me/coinplex_group