Good post!

Although you are right in all statements, it is not easy to execute at all times. Emotions may lead the wrong way; But emotions fuels also Passion; there lies a conflict. Of course, when make conversation with someone who is angry, leave ego/emotions out and calm down the person and steer the conversation in the direction you want; if however you want to convince people in situation where no anger is at play, let emotions drive your passion, so let emotions go freely.

Upvoted for sure.