Capita Blames HMRC For Pensions Clusterfuck!

Our old chums from Crapita have hit the headlines recently, having accidentally charged 17,000 former miners tens of thousands of pounds in extra tax

Fear not, Craptia have blamed the error on a change to HMRC's online PAYE portal.

Chris Kitchen, general secretary of the country's National Union of Mineworkers, is unimpressed and told The Register that Capita should have properly tested the new system before taking it live.

"And someone at HMRC should have picked up the area and applied common sense to pensions being hit with tax demands of £50,000 when they shouldn't have had to pay anything."

HMRC said:

"Where we are provided with incorrect information, we work hard to put matters right. We will ensure that no customer will lose out as a result of this."

A Capita spokesperson said:

"Following a change to HM Revenue & Customs' online PAYE portal, an incorrect update was made in processing information for members of the Mineworkers Pension scheme.

This issue has been resolved and all members affected will shortly receive letters to advise that they do not need to take any action.

We sincerely apologise for any concern and inconvenience this has caused."

Nothing to see here folks!