Pets at Home Implements AI Revolution with Microsoft Copilot

Pets at Home, a leading UK-based pet care business, is pioneering the integration of artificial intelligence (AI) within its operations by adopting Microsoft Copilot Studio. This strategic move is aimed at enhancing its operational efficiency and boosting customer experience, according to news.microsoft.com.

AI Agents for Operational Support
By leveraging Microsoft Azure, Pets at Home has developed a platform that consolidates data from its various operations. The introduction of AI through Microsoft Copilot Studio allows the company to create AI agents that support different business areas. This initiative aligns with Microsoft's recent announcement about the capability to create autonomous agents, which aim to enhance the capacity of teams across sales, service, finance, and supply chain sectors.

Pets at Home has already utilized early access to these agent-building features to develop a specific AI agent designed to assist its retail fraud detection team in identifying suspicious transactions. Future plans include deploying additional AI agents to support colleagues in various departments.