Thank you for a very well-researched and reasoned article. I had no idea that the history of back office outsourcing services was so involved. It’s also interesting that the idea for outsourcing is a lot older than I thought it was. I think we tend to forget that previous generations also had ideas on how to economize even with the limited technology available to them at the time. Do you think it’s important to distinguish between outsourcing and offshoring. Most people today assume that if you’re farming out functions, you’re sending them to a different country. However, that’s not my experience.