The Boss Volunteers Our Company for Beta Testing (Part 4 and 5)

The Boss Volunteers Our Company for Beta Testing (Part 4 and 5)

LC said the problem would be fixed by the next day, it wasn’t and I had ERP transfer every Safeway back to the original system. There were two important things at the end, a help desk phone number and a reminder that if things didn’t work they could use the paper invoices. ERP: I could manually switch that Safeway back to the old system, you synch a device and transfer. Me: That’s because our drivers can’t get a call back from the help desk. Anytime a driver called the help desk number they had to leave a message and wait 15-20min minimum for a call back. Me: (looking at my spreadsheet) It was ticket 15479 - the device wouldn’t synch and I waited for the call back while he did another delivery. They will wait around but most of the time will bypass your system and go back to the paper invoices.