Yes. It is related.

in #mytechlife72896 months ago

Yes. It is related.

Summary of Post

Us: We need to remove all of the unapproved applications (games) from your laptop because they have filled up the hard drive. Sports games of every genre... Football games, Fishing games, Deer Hunter (? SG: You were just using the games as an excuse to put the blame on me because you couldn't figure out the issue with my email quick enough. It can't possibly be related to the hard drive being full. Checking the hard drive, it was 100 percent full. Microsoft buddies: Your hard drive was full. Us: We will be removing them because they are not approved and they are filling up the hard drive, which is affecting all of your apps.

A sales guy (SG) with an alphabet soup of Microsoft cert letters after his name in his signature line submits a ticket because his email has quit working. He can open Outlook, but can't send or receive anything.

This was before cloud, so we asked him to bring the laptop in, since the Exchange server and account looked fine.

While we had the laptop, first step is to start the process to update and patch, because we don't expect SGs will ever do that on their own and the update or reboot may fix the issue...

Laptop: "Disk space is full."

Checking the hard drive, it was 100 percent full. More like 101 percent full. If that drive wore pants. The seams would have split. The normal space hoggers were not at fault, as we attempted a manual disk cleanup. Checking the Installed Programs list, we find it is FULLY crammed with games. He must have downloaded an entire arcade of PC games. Sports games of every genre... Football games, Fishing games, Deer Hunter (?), the list of games was pretty impressive, as we all knew how much they cost.

Us: We need to remove all of the unapproved applications (games) from your laptop because they have filled up the hard drive.

SG: But I need all of those applications (games) for when I am sitting at the airport.

Us: We will be removing them because they are not approved and they are filling up the hard drive, which is affecting all of your apps.

SG: But I only need you to fix my email. I don't have a problem with my hard drive.

Us: You do have an issue with the hard drive. It is so full that it is failing when it tries to save the draft of the email you are trying to write.

SG: You're just making that up. I'm talking to the VP because you're just telling me that to cover up your incompetence. I have certificates from Microsoft and I know more about it than you do and I just need you to fix my email.

VP: Delete the unapproved apps, then fix the email.

Magically, email works fine after freeing up disk space. We successfully update everything he hadn't updated for months and hand it back to him.

SG: You were just using the games as an excuse to put the blame on me because you couldn't figure out the issue with my email quick enough. You must have just found a patch or rebuilt my profile or something. I am going to talk with my Microsoft buddies to figure out what the issue really was. It can't possibly be related to the hard drive being full.

Microsoft buddies: Your hard drive was full.

So, yes, Mr. Certified Deer Hunter, it is related. And we have issues with you on soooooo many levels.

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