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RE: If only these companies had a contact number!
I withdawed 1.1 ETH from Poloniex and the txt ID isn't even on the ether blockchain. Nothing happened. Sent out a support ticket, 2 days later, no response from them :S What is wrong with these people?
I'm on the same boat as you , but instead of ETH i have my REP stuck with them!
I feel like there's going to be a LOT of these cases. "lost this" "never got this" "pending ticket" and the number will only continue to sadly grow :/