Hi there fellow small business owner! Thx for the reply and insight. Yeah it's always tough. I truly appreciate my customers. I am friends with a bunch of them. This is just one of those things that kinda stink and comes with the territory. The main point I was trying to get across was to just have common courtesy as a human being. I used the story from the shop to try to push that point across. Ya know? Wishing you nothing but success my friend. Stay in touch as Ill be focusing a bunch on small business issues in upcoming pieces. @chekohler