When I first got into crypto currencies, I wanted to learn about every aspect including mining. Unfortunately, I impulsively bought some mining contracts on Genesis before figuring out that it is better to just buy the coins and hold. Either way, I bought a small XMR, ETH, and BTC contract, so I would like to recoup as much of my investment as possible.
It has been 32 days so my XMR and ETH contracts are supposed to start paying out. My entire accrued balance from the first 32 days completely disappeared to zero and I have not been paid a penny. I submitted a support ticket, but clearly they don't have employees who actually work for support full time and I don't expect to get a prompt reply. Should I consider my investment lost or will I eventually get paid the erased balance?
Any stories or help would be appreciated, thanks!