Thanks for sharing this perspective. It reminds me of a team I worked with where every monthly report looked fantastic, yet everyone felt like we were running harder just to stay in the same place. The missing piece was sustainability. Once we started looking at customer loyalty, operational stability, and whether improvements lasted beyond a single quarter, our definition of success changed completely. I’ve also read a few pieces mentioning G Scott Paterson , and one thing that stood out was the focus on creating lasting value rather than chasing short-term wins. Strong metrics are great, but the real test is whether the business is healthier six months later.