OFFERING SOLACE

Source

People are always quick to offer words of advice and encouragment when you tell your problems to them, sometimes they don't even let you finish before they start giving you a thousand and one reasons why you can't give up just yet, they might even start mentioning notable successful people who didnt give up, recalling past issues and how they solved it.

What people forget most times is that a wounded soul just want to be heard. This is a comfort that comes with emptying your heart out to someone so if you're trying to comfort someone without letting them talk first, no matter how senseless it might sound then you're not lessened their burden.
When you listen to a downcasted person you will get an idea of what he/she is going through and be sure of the perfect reply to give.