Eek. I think I booked budget. I haven't flown in 10 years (nor do I feel particularly inclined to!) ... and now, thro sheer ignorance (and a wrong assumption 'what can go wrong? There are basic laws and trading standards and standards of service, and their reputation to protect') I'm about to fly budget airline in about 1 week. What's more, I'm flying with 5 family members (hence not flying in a long time). That increases the probability of us having problems by 6!
I really am going to be much more aware if and when I book again. It's cheapskate as you say.